Contact the team
Email sam@macromatic.space with your app version, device, and a short description of what happened. Do not include passwords, connection codes, or unrelated health records.
Help with tracking
- Protein tracking and Protein Score
- Connecting Claude, saving a meal, and correcting an import
- Current assistant availability
Common questions
How do I track food?
Search foods, scan a barcode or nutrition label, take a meal photo, enter nutrition, or reuse a recipe. You can also connect Claude. Check portions and nutrition before saving.
How accurate are scans and estimates?
Photo, body-composition, and assistant results are estimates. Food, preparation, and portions can affect results. Review the values and use label information or other reliable measurements when available.
How do I cancel a subscription?
Manage your Dial subscription in your Apple Account’s subscription settings. Deleting Dial or your account does not cancel an App Store subscription. For a purchase made through Google Play, use Google Play subscriptions with the Google account that bought it. App or account deletion does not cancel a Google Play subscription either.
Where can I request account or data help?
See the privacy notice for account deletion and data requests, or email support. Use Delete Your Account in Dial to request backend account cleanup. You can also request deletion without installing the app. We may need to verify account ownership; do not send passwords or sign-in codes.
Can I use an Apple-only account on Android?
Android supports email/password and guest accounts, not Sign in with Apple. A separately created account does not automatically transfer existing history or subscriptions. Contact support for help identifying your account; do not send passwords or sign-in codes.